RightWay Cleaning Solution's Terms And Conditions:
Last Updated on 05-05-22. These Terms and Conditions are effective immediately.
By placing an order in person, over the phone or by email, customers are bound to the following 'RightWay Cleaning Solutions' Terms and Conditions:
RightWay Cleaning Solutions promises to provide quality service by:
Providing a professional cleaning service that is bonded and insured.
Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed.
Rescheduling, Cancellation and Lockout Policy:
We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of $50 for cancellations within 24 hours of scheduled cleaning and all lockouts. This amount will be charged to your card on file.
Make your home accessible. The best method is providing RightWay Cleaning Solutions with access through electronic door keypads, garage door keypads, or traditional lockboxes. If you wish to leave the door unlocked or a key left in a concealed spot we will enter your home/business with your permission. Please notify us how we are getting into the home/business. A fee will be charged if we are unable to access your home/business.
In order to provide you with the best possible service; please…
Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions. Customer should give any special instructions for deactivation/activation of any household alarm systems.
If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold RightWay Cleaning Solutions or any of its employees responsible for any damage or breakage to any article or component.
RightWay Cleaning Solutions cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.
The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.
RightWay Cleaning Solutions agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made with 'RightWay Cleaning Solutions'. Any cleaning equipment provided by the customer, should be safe and in full working order.
The Client must allow the cleaner access to running hot water and power.
If we have left the premises and there was an area in your home that did not get cleaned, but it was included in the package you had chosen. We will schedule a time that best suits your schedule for us to come back and clean it, free of charge.
If we have left the premises and there was an area you wished was cleaned, but was not in the original chosen package. There will be an extra charge for us to come back out to clean it.
Not all stains will come out! We will try our best to scrub at them, but there is no guarantee it will look brand new. (Places where stains are heavier: shower, bathtub, toilet, a scuff on a wall, hardwood flooring, furniture, heavily walked area on any flooring, and carpet.)
Payment is requested on completion on the day of the cleaning session.
Payment can be made in cash on completion of the service.
Payment can be made with debit or credit card via an app. 'RightWay Cleaning Solutions' will not share the customer's card details.
If payment is not made after 30 days of invoice then the account will be passed to our collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
Complaints and Claims:
The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
'RightWay Cleaning Solutions' may require the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session as an inspection can be carried out and if any corrections, should be made on the same day.
'RightWay Cleaning Solutions' will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.
Due to exposed liability, we cannot care for pets, plants, or children.
As part of our pet policy, we ask that you please either have the animals kenneled or taken outside. No exceptions!
We 'RightWay Cleaning Solutions' are not responsable for pets that "escape" when our cleaners enter/exit the home/business.
RightWay Cleaning Solutions may close for business when weather conditiond compromise the safety of our staff. If your scheduled cleaning lands on one of those days, we will call and reschedule free of charge!
RightWay Cleaning Solutions will not be open during national holidays, New Year's Day, Easter, Memorial Day, Fourth Of July, Labor Day, Thanksgiving Day, and Christmas Day.
For safety reasons, we do not lift over 15lb (pounds). If you wish for us to clean behind anything heavy such as couch or refridgerator, please have it moved before service to access that area. We use a two-step ladder, we can only what we can reach with two-step ladder or extention poles.
May I leave a tip for my cleaning professional?
Tipping is not required, however it is appreciated!! If you are to leave a cash tip, please a note marked "tip". Our staff is not allowed to take money that is not marked. You can also call our toll free number and request a tip to be added to your payment via card.
Pictures of before and after work:
For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.